Discharge Process

The normal discharge time is between 05:00 p.m. and 07:00 pm.

Discharge may take 6 – 8 hours, post the treating consultant’s written instructions. In case final authorization is required from the TPA or insurance there might be additional time taken for discharge process.

We will start processing your final hospital bill once your Doctor deems you fit for discharge. On receipt of the final bill, please settle the payments, understand the prescribed medication from the nursing staff and collect your belongings. Please inform the ward staff nurse if you prefer an earlier discharge.

It is mandatory that the original reports and the films are sent to the TPA, however copy of the reports will be provided to the patient.  Additional films/CD may be obtained by paying additional charges which would be borne by the patient.

In case there is a delay in authorization, partial authorization or denial of authorization from the Insurance/TPA, the hospital cannot be held responsible, and 100% of estimated cost and/or the difference of estimated cost to be deposited at the time of admission or before the surgery.

Please note there are a few charges, for e.g. telephone charges, extra diet, room retainment, non-medical exclusions and non-payable items that TPA or insurance companies do not cover. These entities are charged from the patients at the time of discharge.

Confidential Feedback Form: You are requested to fill-up the Feedback Forms available at Nursing Station/Reception. You can also share your candid observation about the service rendered by the hospital. The feedback form may be dropped in the suggestion box kept near Nursing Stations in Wards or Reception. Your suggestions will go a long way in improving our services further.

For Birth or Death Cases: Please contact the Medical Records Department within 2 days of the birth or death.

Timings: 03:00 PM to 05:00 PM on working days only.

Contact Number: 011-49982141   Ext. no.  617.