General Information

Patient’s Food Timings:

Meals                                                                               Timings

Morning Tea                                                   6:30 a.m. to 7:00 a.m.

Breakfast                                                          8:30 a.m. to 9:00 a.m.

Mid-Morning snack                                       10:30 a.m. to 11:00 a.m.

Lunch                                                                12:00 noon to 12:30 p.m.

Evening Tea                                                     4:00 p.m. to 4:30 p.m

Dinner                                                               7:00 p.m. to 7:30 p.m.

Bed Time Milk (Optional)                             9:00 p.m. to 9:30 p.m.

Our Services and Facilities:

Housekeeping:

• Housekeeping will clean your room thrice a day to maintain hygiene.
• To save water, please ensure minimal wastage.
• Please do not flush solid waste such as cotton, bandages, sanitary napkins, etc. in the toilets.
• We solicit your cooperation and support in keeping the hospital clean.
• Chewing paan or betel nut, smoking or drinking alcohol is not permitted in the hospital premises.
• Please do not dispose of any waste or rubbish anywhere other than the waste bins provided for the purpose.

Help us in making the hospital an “environment friendly zone”.

1. Payments are to be made in advance and whenever an intimation for advance deposit is given to you, please clear the same.
2. For any problem regarding billing, please contact billing in-charge or front office head.
3. Bedding from outside is not allowed in the hospital.
4. Entry to the patient room is strictly on the basis of the attendant/ visitor pass. Attendant & visitor’s Pass – One pass will be issued at the time of admission for patients getting admitted. Only one attendant is allowed to stay with the patient on a 24 hrs basis (overnight).
5. The passes are non-transferable. Also, they are returnable at the nursing stations at the time of discharge.
6. The attendants shall vacate the room within one hour whenever the patient is shifted to any critical care area or for a surgery/procedure. In case an attendant wants to retain the room (subject to room availability, the room charges will be applicable in addition to the patient room charges / package.
7. The attendant waiting area is on the ground floor. Attendants of all ICU patients can also wait in the waiting area on the ground floor. (Only one ICU attendant may stay overnight).
8. For reasons of dietary restrictions and infection control please do not bring any eatables to the hospital from outside. All dietary requirements of the patient are taken care of by us.
9. Attendants shall have their meals at the cafeteria or may order from the kitchen.
10. Please do not bring flowers to the hospital.
11. Please do not bring children below the age of twelve (12). This is a precautionary measure as children are more prone to contact infections.
12. Please do not make use of candles, dhoop, agarbattis, lighters, matchboxes etc. as they are a potential hazard in a hospital and they can also trigger our sensitive smoke detector / fire alarm system.
13. The entire hospital premises is a “No Smoking Zone.” Consumption of alcohol or any other type of intoxicating substance is strictly prohibited inside the hospital.

Issue & return of passes to patient / attendant:

1. In case any patient /attendant requests for an additional pass, the patient would submit a written request for the same. The application would be approved by the approving authority in writing with the date of validity mentioned. On production of approved application, the additional pass would be issued by the admission desk, which would mention the date of validity on the pass itself.

Special cases where additional passes can be issued:

1. In case of child when both the parents need to stay. An additional attendant pass can be issued with prior approval.
2. In case of nuclear family where one of the parent is admitted & there is a child in the family, who needs to stay with the parents. An additional pass can be issued with prior approval.
3. Any other circumstance with the prior approval of the approving authority.

General Information

1. Wash hands/ use hand rub solution before and after touching the patient.
2. Please do not sit on the patient bed or touch the surgical sites, dressings or any tubing attached to the patient (IV cannula, urinary catheter, ryles tube etc).
3. Do not enter the patient’s room if you are suffering from cough, fever, skin disease, conjunctivitis.
4. Visit to be limited to one person for each patient at any one time.
5. Keep to the assigned visiting times.
6. Do not bring flowers/ fruits/ food for the patients as these may carry infection.
7. All blood, body fluids and tissue are potentially infectious.
8. Do not litter. Use black bag for disposal of general waste.
9. Strictly adhere to visitor’s policy to provide safer environment to your patient.